Privacy Policy
The Privacy Policy Document was Updated on the 21st January 2023.
The Privacy Policy Document was Updated on the 21st January 2023.
Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies, Usage Data, first name, last name, phone number, email address, ZIP/Postal code, various types of Data, geographic position, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example), language, Contacts permission, Call permission and Data communicated while using the service.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed before the Data collection.
The User may freely provide personal Data or, in case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory, and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies — or other tracking tools — by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User and any other purposes described in the present document and the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.
The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. An updated list of these parties may be requested from the Owner at any time.
The Owner may process Personal Data relating to Users if one of the following applies:
The Owner will gladly help clarify the specific legal basis that applies to the processing, particularly whether the provision of Personal Data is a statutory or contractual requirement or a requirement necessary to enter into a contract.
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer occurs, Users can find out more by checking the relevant sections of this document or inquiring with the Owner using the information provided in the contact section.
Personal Data shall be processed and stored for as long as required by the purpose they have been collected.
Therefore:
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to perform a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.
The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Remarketing and behavioural targeting Contacting the User, Interaction with external social networks and platforms, Displaying content from external platforms, SPAM protection, Tag Management, Traffic optimisation and distribution, Hosting and backend infrastructure, Advertising, Data transfer outside the EU, Access to third-party accounts, Location-based interactions, Content performance and features testing (A/B testing), Managing contacts and sending messages, Device permissions for Personal Data access and Interaction with live chat platforms.
Users can find further detailed information about such purposes of processing and the specific Personal Data used for each purpose in the respective sections of this document.
This Website may ask for some of Facebook’s permissions allowing it to perform actions with the User’s Facebook account and retrieve information, including Personal Data, from it. This service allows this Website to connect with the User’s account on the Facebook social network provided by Facebook Inc.
Refer to Facebook’s permissions documentation and the Facebook privacy policy for more information about the following permissions.
The permissions asked are the following:
By default, this includes a particular User’s Data such as id, name, picture, gender, and locale. Certain connections of the User, such as the Friends, are also available. If the User has made more of their Data public, more information will be available.
Provides access to the ‘About Me’ section of the profile.
Send notifications.
Provides applications that integrate with Facebook Chat the ability to log in Users.
Access the User’s contact email address.
Provides access to the User’s current location.
Provides access to the User’s primary email address.
Send SMS messages to the User’s phone.
Depending on the User’s specific device, this Website may request certain permissions to access the User’s device Data.
By default, the User must grant these permissions before the respective information can be accessed. Once the permission has been given, it can be revoked by the User at any time. To revoke these permissions, Users may refer to the device settings or contact the Owner for support at the contact details provided in the present document.
The exact procedure for controlling app permissions may depend on the User’s device and software.
Please note that the revoking of such permissions might impact the proper functioning of this Website.
If the User grants any of the permissions listed below, the respective Personal Data may be processed (i.e. accessed to, modified or removed) by this Website.
They are used for accessing a host of typical features associated with telephony.
Used for accessing contacts and profiles on the User’s device, including changing entries.
Personal Data is collected for the following purposes and using the following services:
This type of service allows this Website to access Data from your account on a third-party service and perform actions with it.
These services are not activated automatically but require explicit authorisation by the User.
This service allows this Website to connect with the User’s account on the Facebook social network provided by Facebook, Inc.
Permissions asked: About Me, App Notifications, Chat, Contact email, Current City, Email and Text Messaging.
Place of processing: United States — Privacy Policy. Privacy Shield participant.
This type of service allows User Data to be utilised for advertising communication purposes displayed in the form of banners and other advertisements on this Website, possibly based on User interests.
This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
Some of the services listed below may use Cookies to identify Users, or they may use the behavioural retargeting technique, i.e. displaying ads tailored to the User’s interests and behaviour, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.
In addition to any opt-out offered by any of the services below, the User may opt-out of a third-party service’s use of cookies for certain advertising features by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
Bing Ads is an advertising service provided by Microsoft Corporation.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy — Opt Out.
The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behaviour.
Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilises the Data collected to track and examine this website’s use, prepare reports on its activities, and share them with other Google services.
Google may use the Data collected to contextualise and personalise the ads of its advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy — Opt Out. Privacy Shield participant.
Mouseflow is an analytics and heat mapping service provided by Mouseflow ApS.
Mouseflow is used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are.
Personal Data collected: Cookies and Usage Data.
Place of processing: Denmark — Privacy Policy — Opt Out.
Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy. Privacy Shield participant.
Google Ads conversion tracking is an analytics service provided by Google LLC that connects data from the Google Ads advertising network with actions performed on this Website.
Personal Data collected: Cookies and Usage Data.
By filling in the contact form with their Data, the User authorises this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data collected: email address, first name, last name, phone number and ZIP/Postal code.
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.
Personal Data collected: email address, first name and last name.
Users who provided their phone number might be contacted for commercial or promotional purposes related to this website and fulfil support requests.
Personal Data collected: phone number.
The services in this section allow the Owner to track and analyse the User response concerning web traffic or behaviour regarding changes to the structure, text or any other component of this Website.
Google Website Optimiser is an A/B testing service provided by Google LLC (“Google”).
Google may use Personal Data to contextualise and personalise the ads of its advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy. Privacy Shield participant.
The Owner can transfer Personal Data collected within the EU to third countries (i.e. any country not part of the EU) only pursuant to a specific legal basis. Any such Data transfer is based on one of the legal bases described below.
Users can inquire with the Owner to learn which legal basis applies to which specific service.
If this is the legal basis, Personal Data of Users shall be transferred from the EU to third countries only if the User has explicitly consented to such transfer, after having been informed of the possible risks due to the absence of an adequacy decision and appropriate safeguards.
In such cases, the Owner shall inform Users appropriately and collect their explicit consent via this Website.
Personal Data collected: various types of Data.
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out by the Owner according to “standard contractual clauses” provided by the European Commission.
This means that Data recipients have committed to processing Personal Data in compliance with the data protection standards set forth by EU data protection legislation. For further information, Users are requested to contact the Owner through the contact details provided in the present document.
Personal Data collected: various types of Data.
If this is the legal basis, the transfer of Personal Data from the EU to third countries is carried out according to an adequacy decision of the European Commission.
The European Commission adopts adequacy decisions for specific countries whenever it considers that country to possess and provide Personal Data protection standards comparable to those set forth by EU data protection legislation. Users can find an updated list of all adequacy decisions issued on the European Commission’s website.
Personal Data collected: various types of Data.
This Website requests certain permissions from Users that allow it to access the User’s device Data as described below.
This Website requests certain permissions from Users that allow it to access the User’s device Data, as summarised here and described within this document.
Personal Data collected: Call permission and Contacts permission.
This type of service allows you to view content hosted on external platforms directly from this website’s pages and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Google Fonts is a typeface visualisation service provided by Google LLC that allows this Website to incorporate content of this kind on its pages.
Personal Data collected: Usage Data and various types of Data as specified in the service’s privacy policy.
Place of processing: United States — Privacy Policy. Privacy Shield participant.
Font Awesome is a typeface visualisation service provided by Fonticons, Inc. that allows this Website to incorporate content of this kind on its pages.
Personal Data collected: Usage Data.
Place of processing: United States — Privacy Policy.
Google Maps is a maps visualisation service provided by Google LLC that allows this Website to incorporate content of this kind on its pages.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy. Privacy Shield participant.
This type of service has the purpose of hosting Data and files that enable this Website to run and be distributed and provide a ready-made infrastructure to run specific features or parts of this Website. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Cloudinary is a hosting service provided by Cloudinary Ltd.
Personal Data collected: various types of Data as specified in the service’s privacy policy.
Place of processing: Israel — Privacy Policy.
This type of service allows interaction with social networks or other external platforms directly from this website’s pages.
The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy. Privacy Shield participant.
This type of service allows Users to interact with third-party live chat platforms directly from this website’s pages for contacting and being contacted by this Website support service.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.
The Facebook Messenger Customer Chat is a service for interacting with the Facebook Messenger live chat platform provided by Facebook, Inc.
Personal Data collected: Cookies, Data communicated while using the service and Usage Data.
Place of processing: United States — Privacy Policy. Privacy Shield participant.
This Website may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt-out of this feature by default. If explicit authorisation has been provided, the User’s location data may be tracked by this Website.
Personal Data collected: geographic position.
This Website may collect, use, and share User location Data in order to provide location-based services.
Most browsers and devices provide tools to opt-out of this feature by default. If explicit authorisation has been provided, the User’s location data may be tracked by this Website.
The User’s geographic location is determined in a manner that isn’t continuous, either at the specific request of the User or when the User doesn’t point out its current location in the appropriate field and allows the application to detect the position automatically.
Personal Data collected: geographic position.
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User and when the User interacted with it, such as by clicking on links included in the message.
Mailchimp is an email address management and message sending service provided by The Rocket Science Group LLC.
Personal Data collected: Cookies, email address, first name, last name and various types of Data.
Place of processing: United States — Privacy Policy. Privacy Shield participant.
OneSignal is a message sending service provided by Lilomi, Inc.
OneSignal allows the Owner to send messages and notifications to Users across platforms such as Android, iOS, and the web. Messages can be sent to single devices, groups of devices, or specific topics or User segments. Depending on the permissions granted to this Website, the Data collected may also include precise location (i.e. GPS-level data) or Wi-Fi information, apps installed and enabled on the User’s device. This Website uses identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the OneSignal service.
The Data collected may be used by the service provider for interest-based advertising, analytics and market research. To understand OneSignal’s use of Data, consult OneSignal’sprivacy policy.
Push notifications opt-out.
Users may, in most cases, opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for some or all the apps on the particular device.
Interest-based advertising opts out.
Users may opt-out of OneSignal advertising features through applicable device settings, such as the device advertising settings for mobile phones. Different device configurations, or updates to devices, may affect or change how these indicated settings work.
Personal Data collected: Cookies, email address, geographic position, language, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example), Usage Data and various types of Data as specified in the privacy policy of the service.
Place of processing: United States — Privacy Policy — Opt-out.
This type of service allows this Website and its partners to inform, optimise and serve to advertise based on past use of this Website by the User.
This activity is performed by tracking Usage Data and using Cookies, information transferred to the partners that manage the remarketing and behavioural targeting activity.
Some services offer a remarketing option based on email address lists.
In addition to any opt-out offered by any of the services below, the User may opt-out of a third-party service’s use of cookies for certain remarketing features by visiting the Network Advertising Initiative opt-out page.
Users may also opt-out of certain advertising features through applicable device settings, such as the device advertising settings for mobile phones or ads settings in general.
Google Ads Remarketing is a remarketing and behavioural targeting service provided by Google LLC that connects the activity of this Website with the Google Ads advertising network and the DoubleClick Cookie.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy — Opt Out. Privacy Shield participant.
Remarketing with Google Analytics is a remarketing and behavioural targeting service provided by Google LLC that connects the tracking activity performed by Google Analytics and its Cookies with the Google Ads advertising network and the Doubleclick Cookie.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy — Opt Out. Privacy Shield participant.
AdRoll is an advertising service provided by AdRoll, Inc.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy — Opt Out.
Facebook Custom Audience is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
Personal Data collected: Cookies and email addresses.
Place of processing: United States — Privacy Policy — Opt Out. Privacy Shield participant.
Facebook Remarketing is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy — Opt Out. Privacy Shield participant.
Criteo Dynamic Retargeting is a remarketing and behavioural targeting service provided by Criteo SA. that connects the activity of this Website with the Criteo advertising network.
Personal Data collected: Cookies and Usage Data.
Place of processing: France — Privacy Policy — Opt Out.
This type of service analyses the traffic of this Website, potentially containing Users’ Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognised as SPAM.
Google reCAPTCHA is a SPAM protection service provided by Google LLC.
The use of reCAPTCHA is subject to the Google privacy policy and terms of use.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy. Privacy Shield participant.
This type of service helps the Owner manage the tags or scripts needed on this Website in a centralised fashion.
This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data collected: Cookies and Usage Data.
Place of processing: United States — Privacy Policy. Privacy Shield participant.
This type of service allows this Website to distribute its content using servers located across different countries and optimise its performance.
Which Personal Data are processed depends on the characteristics and how these services are implemented. Their function is to filter communications between this Website and the User’s browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information User are transferred.
Cloudflare is a traffic optimisation and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through this Website, i.e., communication between this Website and the User’s browser, while also allowing analytical data from this Website to be collected.
Personal Data collected: Cookies and various types of Data as specified in the service’s privacy policy.
Place of processing: United States — Privacy Policy.
This Website may send push notifications to the User.
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and addressed by the Owner as early as possible and always within one month.
The User’s Personal Data may be used for legal purposes by the Owner in Court or the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
In addition to the information contained in this privacy policy, this Website may provide the User with additional contextual information concerning particular Services or the collection and processing of Personal Data upon request.
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) using other Personal Data (such as the IP Address).
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
This Website does not support “Do Not Track” requests.
Please read their privacy policies to determine whether any third-party services it uses honour the “Do Not Track” requests.
The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or — as far as technically and legally feasible — sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Information is collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
The individual using this Website who, unless otherwise specified, coincides with the Data Subject.
The natural person to whom the Personal Data refers.
The natural or legal person, public authority, agency or other body processes Personal Data on behalf of the Controller, as described in this privacy policy.
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.
How the Personal Data of the User is collected and processed.
The service provided by this Website is described in relative terms (if available) and on this site/application.
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Small sets of data are stored on the User’s device.
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).
This privacy policy relates solely to this Website, if not stated otherwise within this document.
For more information, consider reading our Terms of Use or reaching out to us:
PLATINUM HOT WATER AND PLUMBING PTY LIMITED
, Mortdale QLD 2223
1300 349 338
[email protected]